I have been paying off my credit card balance religiously—on time via automatic deductions—for years.
I made the May payment on time. Apparently I missed an announcement about a 'special promotion' ending in May and incurred a $2229.40 interest charge.
I called GE Capital and was told to write a letter explaining the situation to the Orlando address and to contest the interest charge. I did. I also included a payment of the entire principle $2759.67. GE cashed the check, deposited the 2759.67 and continued to charge me the interest. I did not hear from anyone and when I called, I was told to write another letter to the Orlando office.
In my letter I explained the discrepancy, refused to pay the interest charge and stated the the check represented PAYMENT IN FULL on the account and asked to escalate the 'issue' for review within GE.
Nothing. Now the interest continues to accumulate, there is no response from GE and I have no idea what to do next. Any and all suggestions would be appreciated.
I strongly recommend that no one do business with this organization. I can be contacted at grannyknowsalot at gmail dot com with suggestions... I sincerely hope GE Capital is willing to rectify this situaiton.
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