I have been doing business with sprint now for over 3 years. I always had good reception, almost never a dropped call and figured that they are an honest company. Until I started checking by bills on a regular basis and started finding alot of discrepancies.
I found I was billed for minutes used that was suppose to be part of my plan. I found charges on there that they can't even explain to me what they are properly. Also being billed for services that I disconnected a month prior. The people that answer the phones at sprint pcs always sound like they are new and are still in training. When I confront them about these eroneous charges, they say they will take it off my bill and I will see the changes on my next months bill, which of course I never see, so I have to call again about the same problem. When I ask to speak to a supervisor they say there is no supervisor on the floor. And believe me, I have for one alot of times.
Knowing what I know now, if I went back those last 3 years, I can just imagine how much over charges I have been billed and we are probably talking about more than $500.00 dollars. Cause at last months bill, I was over charged $130.00 and thank GOD, I was able to speak to a well trained person who actually took the charges off my account immediately and I did not have to wait for the next bill to see the changes.
When I changed service plans they wiped out my cell phone address book that took 3 years to create and did not warn me that this might happen.
Don't buy their internet phones cause 90% of the web pages you type in can't be displayed, so don't even bother.
I really think that someone should write to the attorney general and get a list of people and complaints together and file formal charges against fraudulant billing and services.
I'd willing to help make formal charges, contact me, I'll do anything to help the cause.
Thanks, and check your bill every month ;)
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