Have been ripped off every month by Sprint. Bogus charges appear on my bill for SH* that I can't even use. The 2 phones I have with sprint are really old phones which have no internet capability yet I get charged for using internet? Hillarious...
Every month there is a different charge, if it's not internet it's picture mail. If it's not picture mail it's international calling, if it's not international calling it's roaming (which there is no charge for on my contract which I have read over 20 times and CLEARLY understand) I get billed for things I don't sign up for. THEY SUCK! 90% of the CSRs that I have spoken to speaks terrible english, most of them I can't even understand 1/2 of the things they say. Always blaming the customer for things that make no sense.
Now let me tell you I'm not one of those BIT*ES who call up yelling at them, I am very calm and clearly explain to them what the problem is and politely ask them to PLEASE explain to me what is going on. FOR SOME REASON my plan got changed from 2100 minutes over to 400 minutes a month& WHICH I NEVER AUTHORIZED. Then my child was being blamed by the person on the phone who said that she had done it, DO THEY MEAN TO TELL ME THAT A 1 YEAR OLD BABY WOULD BE ABLE TO CALL & SWITCH MY PLANS... HOW STUPID!
Even if my kids were older (eventhough they are not)... How would they ever get a hold of my password and ss#? THEY HAVE NEVER AND WILL NEVER have access to that type of information.
I am willing to be part of this class action law suit any day...
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