Usacomplaints.com » Shops, Products, Services » Complaint / Review: Convergent Outsourcing - Insulting, Harassing, Rude Manage. #921417

Complaint / Review
Convergent Outsourcing
Insulting, Harassing, Rude Manage

It all began with phone calls, I received a couple phone calls with the same number. I ignored the phone calls because they were unfamiliar to me, but then I realized same number calling? That might be someone I know. At this time I am getting ready to meet a couple of friends because i am getting married soon. I get another call with the same number so i pick up, It was a collection agency.

The lady i spoke with was Jewell Scott, she was very nice and understanding and so am I. She then set me up on a payment arrangement that was for 6 months and $257.38 per month. I told her thats alot for my budget she said it can start in a month from now and just one payment per month. This lady already had my phone number, address, my Bank account info, and Social Security number. I then called the next day and had a hard time reaching Jewell Scott, i called back again and still could not reach her, they connected me to another Representative asked if i could cancel the payment arrangements because i was not comfortable with payments being taken out of my Bank account because of overdraft.

They then told me "well put money in your account so that it doesn't overdraft" I then got upset at his tone. He was very rude to me so I then asked to speak with a manager. The manager listened to what I was explaining to him and suddenly changed his attitude to a NASTY and disturbing attitude. He began to say " Well if this is about you not paying your amount due which is $1,109.58 then dont call us back and waist our time." I began to get very upset with stress built up from preparing for my wedding. The manager Mr. Brailey began to argue with me over the phone and got EXTREMELY loud to the point where I could not hear my self speak, He insulted me and did not answer any of my questions.

I then stressed that I did not want them to take out payments out of my Bank Account. He did not hear a thing i told him due to the fact that he was arguing with me over the phone, He then told me "Okay we wont take payments out but we WILL tell T-mobile you have a BANK ACCOUNT and that you REFUSE to make payments for collections, and since you wont pay your account will be moved to another agency."

I told him when he was going over my voice that i can make payments i just couldn't make them when he wanted me to. He also yelled at me and told me that my account has been with this "company" since the beginning of March. I then asked him well what address do you have because i did not receive anything by mail stating that i was with collections. He told me in a very sarcastic voice "Well what concern is it to you?" I then got upset because it has every concern for me, My name is under this so called amount owed and I am not recieving any bills or letters.

I have not had a stable home for a while, I even had to hop from one house to the other and the place in which i stood the longest is what i used my mailings to come. He really told me its none of your concern of which address we have here because YOU dont even LIVE THERE! I believe thats a huge concern. His representative spoke to me at first and i asked her she was kind enough to tell me and when i ask him he was very rude and nasty about that. I dont see what the problem was if i have such a calm tone and am very understanding as i work for a collections as well but we are much nicer then this collections agency. I have never been treated so badly and Disrespectfully over the phone. This manager was threatening me with these payments that i needed to make and was very loud towards me.

The manager here should not be working there. He is Rude, Disrespectful, and ignorant towards peoples lives and ignorant towards others who try to be honest and understanding. He has made me very upset, depressed, concerned about what is due and I can't even tell if he is telling the truth or if he's a straight up greedy liar.


Offender: Convergent Outsourcing

Country: USA
Phone: 2675352407
Site:

Category: Shops, Products, Services

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