As usual in AZ summers we all have air conditioning problems. I have renters in my home and the 1st visit to fix my air unit the renters dogs chewed the wires so I wasn't covered. I do understand. 1) The 2nd visit was to just replace some parts and replace freon. One Guard denied my claim due to dirty filters and a clogged system.
I clean the unit and the filters once a month as part of preventative maintenance. I went back to the home and checked all units, filters and ducts. Everything was clean except 1 filter that wasn't for the air unit in question. They used that as an excuse not to pay for the parts and freon that I would need on the other unit. I was billed a $55 deductable in addition to being billed $468 for the 1st visit. It's illegal to doulble bill. You only are subject to paying a deductible if they cover your work. I still said I'd pay for the tune-up pending them getting the parts. I waited 10 days, still no call or parts.
2) They charged me all that money and said I needed to pay $190 more for parts and freon. Then they said I need a $1,900 compressor. If that was true why did I have to pay all the out of pocket charges and still need a new compressor? I was denied again based on a picture of a dirty filter. It was their own subcontracter that put it back in.
My complaint is that they used a picture of a filter of another unit as grounds for denying my claim.
I was sent an e-mail by Scott smith asking how my service was last Thursday (26th I believe). Evedently someone was to show up and fix the unit as promised. No one ever showed up nor called to cancel. I was locked out of the home and I waited 7 hours in 115 degree heat. I passed out from heatstroke. My neighbor revived me and gave me water and later Gaterade and Advil. I'm not joking if I was out 1 more hour I would have died from the heatstroke. Scott smith thought they fullfilled their obligation towards me. He sent me a survey e-mail. They are the employees that cheated me of service.
I have paid 2 years (over $1,800) and this company thinks its ok to leave people days without air conditioning in 115 degree weather. I even waited 10 days for more service, that I agreed to pay for. Once I went back to the home (while the renters were still there) I saw that the vents, filters and even the outside unit was clean. They clearly don't want to pay for a new compressor. I don't think I need one yet. They must be worried that I will need one that's why they won't service my unit even though I offered to pay. I'm angry because after all these denials of my claims I was in the right. They used false fotos to disclaim any coverage. I need a lawyer, because of their negligence I almost died from a heatstroke and nothing has been resolved. Even their CEO Scott Smith doesn't know how bad their customer service is. BTW, they changed their name from Service One. Could it be that they broke the laws of insurance coverage and got numerous complaints and had to change their name?
I would be happy if they pay my doctor bills and re-imburse me for the 2 years of coverage I really never had or would have been denied to qualify for. Disabled and disgrunted!!!
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