Duntara Moving and Storage represented themselves as a "Carrier" not a "broker" and as a result I contracted this company to move my household items. They also claim to be accredited by the BBB, which they are not. They took my reservation deposit of $800.00 and refused to refund it when Duntara failed to honor the contract in the following ways - (when unknown movers arrived at my home): THEY WERE UNANNOUNCED -supposed to give 2hr notice. And HAD NO IDEA WHO DUNTARA MOVING&STORAGE COMPANY WAS - Duntara guaranteed me THEY would be the company moving me. They said "I DON'T EVEN KNOW WHY WE ARE HERE, I JUST GOT THIS JOB FROM MY PHONE" then EXPECTED $2200.00 AT PICKUP - opposed to the contracted amount of $637.48 and DID NOT EVEN KNOW THE DESTINATION ADDRESS FOR MY GOODS! They could NOT produce the CONTRACT FOR SERVICE WITH DUNTARA or THE PREWEIGH TICKETS FOR EITHER TRUCK, WHICH I HAD REQUESTED TO BE PRESENT FOR THE WEIGHING.- Duntara claims "The truck is weighed in its entirety before loading your items and then right after and the difference between the tickets will give us your actual weight. You are more than welcome to be present at both weigh ins or we can present you the tickets at delivery whichever you prefer." * it is FEDERAL REGULATION to allow the shipper to be present at weigh in! * I WAS NEVER NOTIFIED OF ANY SUBCONTRACT. Nor did i authorize to broker this job. I WAS UNABLE TO REACH ANYONE @ DUNTARA DURING THIS SITUATION.
I was forced to refuse service by these men because I was unable to verify WHO they were and WHY they were at my home and DUNTARA WAS NOT. I attempted to reach Duntara without success while these men were at my home. After being unable to reach Duntara I spoke to the moving men and advised them I was uncomfortable with them in my home due to the above mentioned reasons and asked them to leave.
I requested a refund of the reservation deposit of $800.00 and have called and emailed numerous times in an effort to resolve this by phone and email. The company is non-responsive and refuses to address my grievance.
0 comments