Do not use this company! My experience has been a complete nightmare. They do not stand behind their word! 7 months after my move date I am still trying to recover over charged funds.
First of all, this was the most expensive moving company I interviewed, but I went with them because I trusted them and thought they would do a good job and treat me well. My experience has been anything but that. I was promised that they do not "sub contract" jobs out, and they do all the moving themselves. This was a complete lie. The moving company that they hired and unexpectedly showed up was unprepared for my move, even thought I clearly stated ahead of time that I lived on the third story, and did not have an elevator.
The movers arrived late, and when they found out I was on the third story and that there was no elevator, they actually asked ME to to call my friends to see if someone would help them come move me! I couldn't believe it! Since they arrived four hours late, and it was after 5pm, they could not call any other companies for assistance. They ended up hiring 2 guys from the street to help them move. 6 hours later and a missed dinner appointment later, my stuff was out of my apartment... Everything except my couch that is! They assured me ahead of time that my couch, which needed extra assistance to get out, would be "no problem". 7 months later, my couch is still there and I had to pay another professional to get it out of my apartment.
I found it to be very hard to get a hold of anyone at Duntara Moving, so while en route to Florida, I stopped by their address. This moving company had very few identifiers from the street, which made be curious. Where were all of the trucks for a moving company that does all of their own work? When I opened the door to the "office" about 7 guys were cramped into a 6x10 space. They all looked shocked when I opened the door. This was not a traditional office, it was extremely sketchy. The boss came out and spoke to me. He promised to rectify things for me, and at this point 7 months later, nothing has been done. I was supposed to have them store my belongings in a "climate controlled storage". I asked to see this storage space when I was there. It literally is one HUGE room with everyones stuff in it. The "climate control" is an industrial sized fan! I refused to have my belongings there, so I got my own storage space.
My belongings arrived late to Florida. I was not notified that this would be the case. Because I could not get anyone from Duntara on the phone, I actually called the sub-hired company to be notified of the arrival. Duntara gave me a final quote and balance which was $300.00 less than the original due to my decision to decline storage. When my belongings arrived, The contracted movers told me that if I did not pay that $300.00, they would not give me any of my stuff. My belongings were held hostage! No one at Duntara answered the phone, and I felt that I had no choice, but to pay the $300.00 since I wanted my things. The contracting company told me that Duntara had been nothing but trouble to them as well. The owner of Duntara, Mike, promised to refund my money, and to assist me with getting my couch from Connecticut to Florida. On several occasions, he said my check for $300.00 would be sent. This has not been the case, and NO ONE at the company will answer or return any of my phone calls.
I am a honest person, and I have been told nothing but a bunch of lies from these people. There are more disturbing details to this story that made my experience a bad one, but I am just sticking with the biggest points. This company made an already stressful move MORE STRESSFUL, and they ripped me off. I would encourage everyone NOT to use this company. They have no morals what so ever. They are the typical moving company that most people try to stay away from. I will give credit to them in that they know how to talk a big talk, then not follow through. From here on out, I will only use a large well known moving company. If you want to avoid trouble with your move, you most certainly should avoid using Duntara Moving!
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