Customer Support HURTS. Basically, Non Existent. On May 25, I bought a Leupold Mark 4 gun range for $1,200. The range was obtained on May 30. On June 3, the range was installed to some LaRue Tactical QD Support. The tool was bore-positioned plus one (1) round was dismissed to guarantee precision.in those days, it had been decided the range magnification wasn't sufficient for that need. Range was cautiously eliminated, renamed, and delivered back for trade to OpticsPlanet with proper RMA. The above mentioned steps were taken up to make certain the range worked precisely, on the basis of the subsequent OP Client Satisfaction Declaration:
"we would like your encounter around to become simple and trouble-free. If, for almost any cause, you're not totally pleased with a purchase, you might return many products within thirty days of bill for an exchange or complete return".
The merchandise was delivered to OP on June 6. On June 8, I obtained and mail saying that 1. Product seems to be applied. 2. Product seems to be examined. 3. Range continues to be installed. 4. Band marks and scores existing on range pipe. The e-mail additionally states, "If we don't notice back from you over the following seven days, we shall suppose that you're no further thinking about getting your product back and certainly will get rid of it without starting credit". Duh, how on the planet might one examine to determine when the item actually operates, until it's installed? This isn't a $200 range. I settled more for this gun range than lots of people purchase vehicles. I've approached Customer Support plus they are rude and unprofessional. I told them, simply deliver the range back again to me. I've since named them back and administration wont actually return my phone. Sinceis Customer Support. The return/trade plan leaves too much to be preferred. I'll never conduct business with this specific organization and that I may recommend to all my affiliates, TO NOT BUY FROM OP, if you don't are prepared to be scammed.
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