Xlibris is an extraordinary company designed to mislead consumers every step of the way. They are either best run company (designed to perpetuate fraud) or the worst (criminals).
The sales dept. Production dept. And marketing dept. Are all disconnected from each other... They over promise and under deliver on every facet of the business.
BUT... You (the consumer) have plenty of warning signals if you listen to your instincts:
1) They demand full payment upfront.
2) They only take your payment over the phone, not online.
3) They force you to buy pre - packed programs.
4) The staff is totally inexperienced, and il informed.
5) They cannot give you a timeline for production.
6) They cannot tell you when your book will done.
7) They charge for corrections, even though they do not show you a first galley. (So, if they transcribed something wrong, YOU pay for it!).
8) Their hours are till 3pm CST.
9) They are not accessible.
10) They are not nice. They totally lack any kid of professionalism, experience, knowledge. (NOTE: I was told that they hire only interns and students... I believe it).
BUT... If you work with them it is YOUR fault... So don't complain. There are so many other, better, professional (and less expensive) GOOD self publishing companies... Go to them... in fact RUN to them!
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