Hi,
Earlier this year we moved out of Webgistix and felt dissatisfied with the procedure. We were also unhappy with how our contracted rates changed within months of our signed contract.
Perhaps our expectations were not in line with Webgistix official way of doing business. Or, perhaps, we were not treated in accordance with how they would normally do business. We would like to clarify their official company policy on these issues.
In the event that they treated us in a way that is outside their normal practice, we would like to afford them the opportunity to make things right.
In the event that they treated us within their normal policies, we want to ensure we are completely certain what those policies are.
So, please have them clarify the following issues/questions:
1. Does Webgistix ever change an annual contract within 1 year of it being signed? Under what conditions would this occur?
2. What responsibility does Webgistix have for a customer's inventory? In particular:
A. What responsibility does it have for overall missing product, and what is the procedure for filing a claim?
B. What responsibility does Webgistix have in the case that a customer receives 100 pcs, then 75 pcs to missing of that particular product (but none of the other thousands of products go missing)? What is the procedure for filing a claim?
C. What responsibility does Webgistix have for protecting a customer's inventory? In particular from dust and dirt? Are there situations where Webgistix is not able to provide assurance it can adequately protect inventory, and if so, does it inform the customer?
D. What is the move-out procedure? Is there any procedure in place to reconcile reported inventory with actual remaining inventory levels?
Thank you,
Rob Wilson
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