Made a deal over the phone with the royalty dept with a manager named sherry... Ended up paying what we agreed on on the spot a month later on my next bill I payed for the full price of the new phone plus extra fees for a second time I have gotten the run around by reps managers and everybody I spoke to at tmobile I even got a number for the corporate office guess what they were not interested they only told me to write a letter... Im waiting on them to review the recorded conv with sherry the manager that started this whole thing and it's been a week and no answers yet... Just want to screaaaammm... Some one please help this is a lot of money that they have charged me.
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