I am writing this letter regarding an early termination fee on my account. (Account # 316377161). I used to be a sales manager for Circuit City Stores, Inc. A T-Mobile representative who handled our district set me up with a phone that we did not carry by special request. I never signed a contract nor did I agree to one orally. To my surprise when I canceled my service after 10 months I received a bill for a 200 dollar early termination fee. Upon contacting T-Mobile over the phone I was told by the supervisor that they did not have the power under any circumstances to waive this fee. The bottom line is i never signed or agreed to a contract so it is illegal for me to be charged a 'contract termination fee'.
On a side note, the reason I cancled my coverage is because I was forced to since I do not receive coverage in my complex that I just moved to. When I informed the representative about this they said 'you do not have in-building coverage but you will get coverage when you go outside so I cannot waive the fee'. So let me get this straight, I use my phone for business, am I supposed to just sense when people are going to call me and walk outside to get the call? I don't think so.
In conclusion, it is illegal to charge me this fee since I never agreed in any way shape or form to a one year contract.
After contacting T-mobile by phone I was told the only way to appeal this issue was to contact customer care by us mail or e-mail. So I logged onto tmobile.com and submited my issue. This got me a response from "Julie" telling me accounts cannot be setup without contracts, the fee stands, and I should read my service agreement. I replied obviously someone has the power to setup an account without a contract because I never signed one, please check your records for a contract and you will find I am telling the truth. This got me a response from "Luis" that said the fee cannot be waived at this time, all accounts have a contract.
This is very frustrating, anyone can see this is illegal. I would really appreciate any help you can provide to have this issue resolved with out me being forced to take the case to small claims court.
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