We ordered my daughter's gown for prom with sufficient time for delivery according to the manufacture and shipping guidelines on tidebuy's website. To avoid any potential delay and because it is prom season I decided to pay an additional fee for expedited shipping cost. It is the week after prom and the dress still has not arrived.
Two days before my daughter's senior prom we were scrambling to alter a dress that we borrowed from her boyfriend's sister. One of the reasons we decided to buy online was that we could have it custom made and since she wears a very small size we were unable to find anything that fit her comfortably in our local stores.
I began emailing tidebuy the week before prom and their customer service responses would have been hysterically comical had I not been so frustrated and worried for my daughter's gown. To quote: "Please accept our sincere apology for not being able to ship out your order in time. But here you see, the nice dress was made for you and it fits very well. Also, it is not easy to get such a dress elsewhere. Would you please take the dress?
What's more, to apologize for the delay of your dresses, we can at most give you $10iscount which will be sent to your paypal account directly later on if you would take the dress. You see, the dress is really lovely, and it took us a lot of time and energy to make it besides the material, the labor and the shipping cost. So would you please take it?" I was then offered discounts on future purchases and also to be moved to the "top priority list."
My credit card company was contacted the day before prom and the charge is being disputed. I am considering filing charges with my state's attorney general. While I'm confident that my credit card company will satisfy my request for a chargeback, my primary concern now is to prevent other people from being victimized by this ridiculous company.
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