I ordered a prom dress for my daughter online from www.dressbraw.com on 2/26. The item was paid in full at that time and according to the website we expected to have the dress at the latest the week before her prom. Her prom is 3/31. The company has given us the run around and I have several emails back and forth with them. Today 3/27 they still do not have the dress ready to even be shipped and so it is obviously never going to make it to her in time for her prom. This has caused her and I a great deal of stress, as we had things purchased to go with the dress and had to go today at the last minute to find her a dress to wear since it is just a few days away. I told the company when the dress wasnt done on 3/25 that we would need a refund, as we would have to find her another dress. They want her to accept the dress anyway and "use it for another occassion" she will have no use for this dress, as this is her senior prom. They are now ignoring my attempts to contact them... As if they havent caused enough anguish already. I don't know what to do, but I will not stop until they at least have the decency to refund our money, as there has been no item received at this point and I have read through all of their policies none of which claim they will keep ANY portion of the money for a cancelled order... And as a matter of fact we cancelled the order on 3/25 and the cancellation showed on the order, but now it does not show as a cancellation. Extremely frustrated and appreciative of any help/advice you can give me.
Thank you!
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