Magic Jack started charging for making calls to Conference Numbers. Pathetic..!!! To make a call to conference number we need to have pre paid balance under your account... Thats Rip Off. Another way to make money. I see this added under new terms of service — " We may require prepaid purchase and/or we may charge you for calls to conference lines, "... This was free till last week... Pathetic Magic Jack. I hope your new "features" doenst include charges for incoming call... Ha ha..
Please wait for a site operator to respond.
You are now chatting with 'Magic Jack'
Magic Jack: Hello, how may I help you?
Customer: i am not able to make call to some number
customer: XXX-XXX-XXXX. Its taking me to some prepay message
customer: prepay magic jack message
Magic Jack: Let me assist you with that.
Magic Jack: Please be inform that there are certain phone numbers that has been detected by our system and has been considered as conference number.in order to call a conference number, you need to have pre paid balance under your account.
Magic Jack: Please follow the steps to purchase a pre-paid balance.
Magic Jack: 1. Please login to your account portal: my. Magicjack.com/prepaid or from the home page select International tab Add/View Pre Paid Balance
Magic Jack: 2. Select the amount from $10, $20 to $40.
Magic Jack: 3. Prior to being connected to a Pre Paid call, a brief message will inform your of your Pre Paid balance in terms minutes based on the number you are calling.
Customer: why?
Customer: i dont need ur prepaid service
customer: i am dialing a local 704 number
customer: so are you saying you wont let me call any conference numbers
customer: even my office conference numbers?
Customer: wht is the point in having a phone where i cant make calls to certain numbers
customer: wht other conference numbers are charged similar way
Magic Jack: I apologize to this, customer but there are some numbers that has been considered by our system as conference call.
Customer: i am asking what are those numbers
Customer: if i cant make a call to my office conference
customer: i dont see any need in having this phone service
customer: i knw u guys are trying to make more money by putting this and that restriction and forcing us to pay..
Magic Jack: This is the new feature that magicJack has implemented. We sincerely apologize to this, customer.
Customer: can u help me answers what are those numbers
Customer: what other similar "features" has been added
Magic Jack: One moment please...
Magic Jack: Thank you for patiently waiting.
Magic Jack: We are considering a number of features to be added to our device, For now I can not provide what features are to be added. We will definitely be posting it in our website when available.
Customer: its not feature. Its called Rip OFF
customer: trying to charge more money..
Magic Jack: I sincerely apologize to this customer. I would really love to help you with this but the new feature has been already implemented. Please do not worry, this chat session is recorded and I am certainly sure that our higher department will know your concerns.
Customer: good. If that happens. It was a good run with magic jack for last 2 years. Looks like i will shift to someone better. That doesnt add "costly features " in middle. At the end, please dont charge for call from other service carriers... Its not a free phone. Its restricted phone. A bundled phone is better at least they dont charge anything extra. Bye
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