You are so quick to come to Cingular's defense, I just wonder how you would be if the table was turned. Your confusion comes in the fact that the cost of these so call free phone are included in the plan we pay. Now it is one thing to be loyal but it is another to defend without all the facts.
First, no one gives away anything for free! Just because they use the word free' as a promotion gimmick does not mean that they are actually giving you anything. Cingular's strategy is to offer consumers something that they think they are receiving for free and chances are they will bite and we do, so do you. The cost for these so called free items are buried within the monthly fee.
In order to have your commitment for a specific length of time they get your devotion in an effort to calculate the expected funds as predict future earning.in other words, they cosmetically offer something for your loyalty for two years. Then they creatively draft this contract that obligates you and if you break the contract they will be entitled to some type of reward. They dress all of this up and give it a name called termination fee'. I have been in business too long, not to know how all of this works.
Don't get me wrong, they and thousands of other businesses are in business to make money. But the ethical approach they use is what I have a problem with. Like I said in my earlier posting, I too use to work for the Bell companies and I know too well how they conduct business.
Times may have changed but people are still the same. We still like to know that when we patronize a business we receive, and some expect, a certain amount of appreciation. That appreciation can come in the form of a simple change to a rule that is not written in stone. Secondly, do not falsely charge customers for calls they do not make and attempt to convince them that they made these calls, we are not all crazy.
Thirdly, don't bite off your nose to spike of your face, in order words don't run away a good customer. I understand too well how a programmer can easily change a piece of code or miss code an application and the effect can be undesirable, some are never detected.
Before you so quickly jump to their defense think about it; perhaps the majority of us have never spoken too you as a customer rep but the ones that we have we do not appreciate the outcome of the situation. So, unless you are willing to address all of our complaints individually quit while you are ahead.
To be frankly honest with you about something, when I feel that I have been taken advantage of I don't care about a collection agency, I know how to get rid of them too.
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