I like so many others am disgusted with the treatment that I receive from Cingular customer service. Don't get me wrong, I have talked to some nice people that are just doing their job.
I am a former AT&T customer that was brought into Cingular in the merger. When the merger took place, they ran full page ads in national magazines and newspapers as well as mailing to customers individually a promotional piece promising that AT&T customers would never be forced to change their palns and would never be treated any differently than the Cingular customers.in fact they said that there we would notice nothing but better service.
Instead I have been treated as a second class citizen since the merger. When I tried to change my number to a local number whrn I moved, they told me that though the service would be free for Cingular customers, I would have to pay a $50 fee per line (4 lines) to switch numbers.
Even though I have been out of contract for 2 years now they will not let me upgrade my phone unless I switch to one of their less for more plans. I am more than willing to switch if they give me the same deal which I was promised I could keep. Now they tell me that if I don't switch by February, I will be turned off.
You can tell from all of the posts all over the internet that they are a very arrogant company that doesn't care anything about customer service or honoring their word. Just what this world needs, another company that can't be trusted to keep their word.
Does anyone know anyone at headquarters that we can flood with text messages or emails or phone calls. These people don't deserve to get off so easy.
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