Bongo US claim to be a low cost shipping alternative for people who want to buy American goods and have them sent to their home country.
My experience with Bongo has been: lousy customer service, absolute rip off and hundreds of dollars down the drain.
They say they will deliver within 3-5 days to anywhere in the world. And they certainly charge for express shipping.
I paid $480.00 to have three small boxes sent. USPS would have cost about $150.00.
It took Bongo three days just to bother to send my parcels. Two weeks later, I am still waiting for them. It looks like most of the shipment is lost. And here's the best part - I can put in an insurance claim for the actual goods but I can't claim for the "express" shipping - so that's $480.00 down the drain.
Essentially, I've paid $480.00 for really slow shipping and for them to lose my parcels anyway.
I'm not sure if they're running a fraud but there's something wrong here. The support staff who answer the phone seem to be reading from a script. I've been promised a response from management, but 10 days later I'm still waiting to hear from them.
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