Devcon Security offered to switch our service from another security company for free, and gave us a discount off our monitoring rate. Sounds like a good deal, right? Problem is they have now closed the local office and left us high and dry for service. The salesman told us they had recently expanded nationwide and were doing very well.
Now that we've signed a 3 year contract, I find out they closed the local office that installed our system and would have also been providing service on our system. Supposedly I am still being monitored but I have my doubts about that, based on complaints I have read elsewhere.
I called my salesman with a question about my system and he told me about the office closing. We have received no notice from Devcon. The salesman also told me the company is merging with Pinnacle Security and they might be the ones providing service on my system. I checked into Pinnacle and they have an F rating on the BBB and have many, many complaints from customers. Plus, they've been sued by several states' Attorneys General for deceitful sales practices! That's not a company I want to do business with, and I shouldn't have to since I didn't sign up with them. The Devcon customer service rep I talked to said I could not be released from my contract unless I paid the remaining 2 years of monitoring.
I signed up with an A rated company and then find myself with an F rated company. Talk about a Rip-Off!!!
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