Usacomplaints.com » Miscellaneous » Complaint / Review: Famous Footwear - Customer service dissapointment. #743115

Complaint / Review
Famous Footwear
Customer service dissapointment

I visited the Popular Footwear nowadays in Billings, Montana. I had been assisted instantly with a woman. I'd a emailed image from my son, who had been there 1/2 time earlier choosing his college sneakers, I confirmed her the image and he or she stated they did not possess a 10 1/2, and described they were really hectic nowadays, I texted my son, who explained to appear above the show for extra containers and dimensions. Yes there these were, a size 10 1/2. And so I got them. It had been purchase one-get one 1/2 down, and so I appeared to get a set of shoed for me personally. Discovered these instantly, it had been down towards the table. I'd a memory to get a $10. Oo off card that I needed help with, I'd purchased my younger boyis college sneakers just 14 days before, but could not discover the bill. I strolled as much as Tawne and described that I'd purchased sneakers a few months before and questioned if there is in whatever way in order for them to ook that info up for me personally. She appeared behind her, at Kay, the Supervisor, and requested, "may we do this?" Kay appeared within the pc and stated there is no info offered at this time around. Subsequently Tawne stated, "you should use this data to complete the $10 off discount... I stated, "Yes, however I'm out another $10.00 off card." It had been subsequently that she slipped my shoe-boxes about the table and folded her eyes at me. *I looked over my buddy, who had been with me and questioned easily mentioned anything unpleasant, and questioned if she also believed that Tawne had an attitude. Our friend decided. I believed to Tawne. Did I-say anything to upset you, since I'm watching an absolute perspective from you. (she ignored me). I said to-go forward and simply provide me the bill, that I'd never store within this shop again. Tawne stated, "then you definitely will not be requiring these sneakers possibly right?" I mentioned, "No, band me-up and that I WOn't store here again" Kay, the supervisor allow Tawne supply undesirable customer support and said in a peaceful, low mindful speech, "sorry". Tawne extended to ring me-up and was notably ethical together with her speech, although not creating eye-contact. She didn't request if anybody was helping me. I then stated, "I will discover you're hectic and you will be exhausted, however, you need to have customer support, and also you did not do this for me personally. I then went out. I've 3 kids and grandsons. I'll also publish on facebook my discontent along with your shop and my potential assistance within the Boot Carnival and serveral different shoe shops.


Offender: Famous Footwear

Country: USA

Category: Miscellaneous

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