We used this company to meet us in Phoenix to pick up our belongings and return them to Virginia beach. We gave them one month notice of the dates that we would be there to meet them. After booking our flight around their contract, they began giving excuses. Up until the day before they were supposed to show up, they now claimed they were still trying to schedule the pick up. They of course did not show up on the two days that they said they would. Attempts to speak to a manager are refused. They will not give you the name, address, and phone number of the carrier (as they are required by Federal law to do), they will make it impossible for you to be present for the weigh in (also a violation of Federal law). After we returned home, they said they could meet thier obligation in two more days. When we agreed, they said we would have to have the person meeting the truck sign a power of attorney form. This POA allows them to charge the person who signs it an ADDITIONAL 70% of the moving cost at the time of pick up. Know your rights - pay by credit card, so that you can dispute the charge (our bank refunded us immediately).
We spent nearly $2000 flying to Phoenix to take care of this, in addition to the fees we originally paid Nationwide. Our belongings are still sitting in Phoenix and now we have to start over from scratch with trying to find a reputable company to move us. It is our impression that this company never had a mover available and simply lied to us. When we first contacted them after returning home they were very eager to get us to say that we were canceling - which we did not, because we knew if we cancelled we would have never seen a dime of our money back. If you have been victimized by this company please take the time to report their activity to the Federal Motor Carrier Safety Administration, as well as to the Better Business Bureau. We found out too late that this company has a long history of lying, and cheating people out of their money.
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