As soon as you call or go on line within seconds someone will call you by phone or instant chat you. They then try and up sell you ruthlessly until they find out they have gone as far as they can then they take your credit card details, in my case over the phone. Believe me this is the only time you will get their full attention after this your toast.
You are supposed to be assigned an account manager who will contact you within 24 hours - that will never happen and then the process of calling, not getting through, line disconnecting after a number of rings and so on. I decided to go through the sales number, that way you get to speak to someone who will put you through to someone with a fake name and a terrible American accent because all said and done this company is based in India or similar. They claim an office in Port Chester, New York, ask them for the address:) One idiot told me he is not allowed to discuss such matters when I pressed him for the address and then asked him what the weather was doing followed by what is the time where you are!
Another idiot with a fake name who goes by the alias of Mark Stanton told me that my payment had not been received after he had missed the third deadline to supply a logo design (I checked with Amex, the payment had been received seven days earlier). After some research I found an address for this bunch of crooks where their Headquarters are located at 222 Grace Church St, Ste 302 Port Chester, NY, 10573-5155 I suspect (unconfirmed) that this is just an accommodation address.
In short don't use these crooks they are without doubt set up to take your money and run, you will never get a logo for the $89 they charge, you will be given the run around and they hope and plan you will go away. I have a little surprise for them, watch this space!
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