I mailed two eyeglass lenses to eyeglasscellar.com for (anti-reflective coating) repair using their online form for such which states a $30 fee. I received the two lenses back by mail but both of the lenses were in an unusable condition: large uneven blurry sections - it appeared that large parts of the anti-reflective coating had not been removed and I was unable to clean it off.
I contacted the shop operator by phone and he said he did the work himself. He said it was impossible that the lenses were in the described condition. I told him it was obvious that he did not check his work because indeed the lenses were as described and unwearable (previously only small areas on the top portions had the anti-reflective coating worn down and the lenses had been highly useable). He remained insistent that it was impossible that he had made a mistake while at the same time he suggested that I may be seeing a "scratch proof layer" on the lenses that was below the anti-reflective coating (which was not correct as subsequently the remaining anti-reflective coating did come off with remover and the lenses are clear).
He also said that my lenses were "polycarbonate" which he recommends not buying because of bad physical properties. He told me I needed to return the lenses to him and I told him that the risk of doing so along with the postage costs would make this a bad decision by me. We agreed on a compromise of a $20 refund to be mailed to me (it was up to me to try to salvage the lenses). He said he had not cashed my ($30) check yet and asked me if I wanted to send another check for $10 and have him destroy the $30 check, or if I wanted to wait for him to cash my $30 check and then refund. I said I would wait. At the beginning of July, I phoned him (he answers the phone himself) and he said that all his "payments" were in his "end of the month" mail. I said thank you, no problem. Over a week later I phoned him (same guy) and identified myself. He then immediately hung up on me.
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