This is what I have written to FMCSA. It is a brief description of what I am going through right now. As I sit here waiting for a call back again..
I flew to New Albany on 3-27 to help my disabled mother with the move. I am from CT. I was told the pick up would be 3-27 or 3-28 2012. I had to fly back with my mother since she is disabled on Thurs 3-29 2012. I have been given several excuses on the delay of pick up. I have had to call them many many times. Many of my calls were not returned. I had to call them to get any answers. They only called me twice after the scheduled pick up time given to me, to ask if delay would be okay for the next day or two. I told them no and they said I have no choice but to wait for them to have the time to come get our stuff. On the day I flew out of IA I was told I was "guaranteed" a pick up on 3/31 no matter what since her lease is up then. I had to make arrangements with her neighbor to be there for the pick up which was not what we wanted to do but felt we had no other choice. Her neighbor is also elderly and I hate doing this to him and making him responsible but I had to get back to CT for work and my mother had to sign papers so she would not lose her apt here in CT since there is currently a 3 year waiting list for people who need an apt.
Now today 3-31 I am told that pick up can not be until April 1st 2012. Her lease is up today. I am again told that they can not do anything and if any $ compensation is available they can let me know Mon. 4/2 2012. The stress has caused my mother so much mental grief. I also have a depression anxiety diagnosis and have suffered 2 very serious panic attacks. I need help. Not sure what to do next.
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