I made Rockaway Bedding in my first stop in shopping for a mattress and it turned out to be my first mistake. The saleman Raul Guierro seems shady to look at an talk to, but I was a in my neighborhood and wanted to make my shopping quick.
After insisting that they were the lowest dealers of mattesses around I was asked for Money so he could call his Boss to ok me a deal. Sounds like a used car saleman right? I should have left then. He called his mystery boss, and presto I had an ok to purchase a Spring Air Queen mattress for $1000.00. $250.00 off the sticker price.
I gave Raul Guierro my credit card and told him I only wanted to charge half ($500.00) of the purchase amount because I still wanted to verify with my better half on the comfort. Raul assures me "no problem, you can cancel anytime if you chance your mind. I left and did some research and found several complaints regarding Spring Air Back Supporter most stating sagging after the first 6 months and problems getting service from Rockaway and Spring Air.
Needless to say I went back to the store and with paper in hand. Raul didn't seem the least bit surprised. He asked that I take time and research other mattresses and stores before cancelling, then finally encouraged me to call a number to cancel instead of coming into the store. Well, after one more day of looking Rockaway truly was a bad deal, so I went in to cancel. Only to find a new salemans who didn't even know Raul. When I told him I was there to cancel an order he beligerantly told me "you can't do that here" "We don't do that".
To my surprise I told him that's rediculas, never in my life have I heard of such a thing. I was told to call another number and ask for the cancellation department. I insisted he call for me immediatly. After beging put on hold and transferred twice I finally got a woman who took my information and told me it would be processed. WHAT!!! Wait a minute!!! How long does it take to credit a charge card! 10 SECONDS MAYBE.
She insisted it couldn't be done right away. When I asked when, her reply was "Oh in 7 to 10 business days". I left the store totally discussed. I called Raul the next day and complained that he never told me the policy on deposits and returns of monies, I told him I would report him and the store and his reply was 'That's cool" the customer service line told me nothing could be done to credit my card immediatly. They may even try to charge me $35.00 for cancelling. Now here I am. Stay away from rockaway bedding, and keep your money in your pocket until your totally sure.
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