Complaint / review text:
In August of 2010 I called called several moving companies for quotes and found a company called MOVEX on the internet. I called them for a quote and they told me to tell them how many square feet my house was and how many rooms I had and they could quote me over the phone. I questioned this and they told me that they always got the right amount of space in the trucks for peoples items and had never had any problems quoting over the phone. I told the lady on the phone that we had a garage full of boxes and 8 sets of dishes that were packed in the kitchen and every small appliance known to man as well as more clothing then the average home so she would be aware that we did not have a "typical" 4 bedroom home. I also told her to overestimate because I knew the amount of "stuff" we planned to move. I got a quote from them and set up the moving day for September 30,2010. I also let them arrange for loaders to load or items and unloaders to unload the truck through a man named ROSS. The week before the move I had a round of Chemo so I was very sick on moving day, but sat downstairs to watch what was going on. My husband had his last day of work and could not be there to assist me. The truck arrived, but no loaders so I called Ross who got in touch with them and told me they were late. Before the loaders even arrived the driver walked my house and told me it would not all fit in his truck which caused me to panic because we had 1 week to be out of the house. I called Movex and they told me they were sure the loaders could get it all to fit. The loaders finally arrived and the driver tried to give them some direction as to how to get the bulk of our items to fit, but once the truck was full exactly 1/2 of our stuff remained. The driver stated more would have fit in the first load if they had taken his direction, but there was a lot of "dead space" in the truck because it was improperly loaded. He as a driver was not allowed to load, but in the end did help them to keep my items from getting broken.in addition to not having our stuff loaded after the loaders left the house we discovered that my husband's watch was missing as well as my Gucci Sunglasses which were in a kitchen cabinet for the trip. The loaders had a young man who kept calling me upstairs to show me this and that with the beds and on one of the trips upstairs, the items were taken. I called Ross and reported the theft and even offered to buy the watch back, it was a very special gift for my husband from my father and he seemed unconcerned stating "he had never had any problems with the loaders before". I called and called and was told there would be no more trucks for a week and they would have to send the same driver back which would cost the same amount again as well as paying someone to open the house and watch the loaders as they loaded the second load. I could not find any other movers to get our stuff so they had me over a barrel. I was forced to pay double the amount of the first load, pay the loaders and unloaders twice and when the second load arrived it was loaded so poorly that the entire load shifted and many of our items were broken. When the driver opened the truck door on the second load my washing machine fell out of the back of the truck as well as a big screen TV. I called Movex and was told the insurance I purchased only covered my items while in transit, not once they arrived. Call after call went unanswered and my husband worried about my health told me to let it go, but if I can save someone else the trouble we went through then it was not in vain. I WOULD TELL ANYONE THINKING ABOUT USING THIS COMPANY TO RUN! I have learned in moving your precious possessions, you get what you pay for in a moving company. I could have had a name brand moving company like Mayflower or United for the money I paid these scammers for this disaster of a move. A 3800.00 move ended up costing us 7850.00 in the end.