We used this company several times in the past. Unfortunately, their services have severely declined since then. We noticed the severe decline in their services last year and ended our association with them. Admittedly, their policy is a 30 day notice. Because of that we have two outstanding bills with them. One for a months service prior to our cancellation and the thirty day cancellation period. However, because of the deterioration of service we do not feel that we should be required to pay those service bills. We have expressed this feeling to the company and worked very hard to resolve this issue prior to posting this complaint. However, the company would not make allowances for their internal problems.
I am sure that Tim Harlan will post on here that this is again the customers fault. That we didn't pay our bill and that is the only time we were dissatisfied with their service. But, that is very far from the truth in this matter. We mentioned the bad service several times. The service continued to go from bad to worse which is why we terminated the service.
Tim, it's not always the customers fault. You have several posts on here at this point. Right now, you should come to realize it's not the customers faults. It's YOURS!
Instead of attacking customers you should find out what the problems are with your organization and correct them. Once you do we would be happy to come back to your company.
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