Complaint / review text:
I recently moved to Alaska. I called TEAM USA and scheduled my move. I received a call from the Ops Manager, Patrick, to say that the outsourced company, Worldwide Movers, will be at my apt. On X day to pick up my vehicle and household belongings. He said he needed payment of $1500.00 today in order to make this happen at the quote he provided to me ($9000.00 total).
I then received a call from Worldwide Moving two days prior to my move to say they have hired a company that works on Saturdays (they evidently don't work Sat) to move my stuff, however my truck would have to be towed and stored until they got to it. W / the hectic time of moving, not too much thought entered my mind.
The third outsourced company did move my stuff on Saturday - the truck was never moved, and I was in Alaska before I found this out. I tried to call TEAM USA -AND - approximately 30-40 times throughout last week & left messages on everyone's phone and sent E-mail after E-mail requested, then demanding a call from anyone. Last Friday, I received an invoice by E-mail from Loyra (WorldWide) for a total cost of $20,000.00 and said they misjudged my quote (increase of $11,000).
I tried to call numerous times, however both companies would not respond to voice mail or E-mail. I sent an E-mail finally at the end of the day saying CANCEL THIS MOVE. I had no idea where my belongings were. I then received a call from the 3rd outsourced company demanding payment - I said they needed to call Worldwide and Team USA.
Right now, I am in a hotel in Alaska with my truck in the same spot I left it 2 weeks ago, my belongings are tied up in 3rd company's storage w / 25.00/day storage fee and won't release my stuff until they receive $1700, and TEAM USA has my $1500.00 deposit... Nightmare
THIS IS A FIASCO - the most miserable experience I have ever had with what I thought was a legitimate company and business. I have no idea what to do except go the legal route... Great... I like sitting on the floor for 6 months until I get my couch back.