Prior to valentines day, I ordered flowers from pro flowers.com. I picked a large bouquet of lilies with a box of chocolates for my wife. I ordered lilies because my wife prefers assorted flowers over roses. The result of this order was that a dozen purple roses were delivered the day before valentines day with a box of chocolates (which had a price tag of 3.95 on the bottom of the box). The charge for the chocolates was 10.00. The roses died within three days. I contacted pro flowers website to voice a complaint, then the fun started. Note, the cost of the order was $80.00. First, although the email I sent included all of my personal information and the order number, pro flowers responded that they could not respond because I did not include the necessary personal information and the order number. When I responded that my email had included all this information, they then responded that the order was filled by a "sister" company and that I should contact that company. Obviously pro flowers does not wish to deal with complaints. Passing the buck to someone under their umbrella represents complete disdain for their customers... Be warned!
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