Usacomplaints.com » Shops, Products, Services » Complaint / Review: Sprint - Steven, Hector and Frank, supervisor from technical support of Sprint s toll free help line SPRINT ADDS BOGUS GEGABYTES TO CUSTOMERS TO PUMP UP BILLS Overland Park. #815823

Complaint / Review
Sprint
Steven, Hector and Frank, supervisor from technical support of Sprint's toll free help line SPRINT ADDS BOGUS GEGABYTES TO CUSTOMERS TO PUMP UP BILLS Overland Park

Became new Sprint Customer 1st time, in hopes to save money, from what I paid another service provider. Last night, January 30, encountered what to believed was a trojan, call Sprint, owner of air time card, 800 toll free number, they put me in touch with Technical Support, Steven explained situation, checked my Sprint, air card log history, shows jumped from 3G to 8 G, (under former service provider 2 1/2 years was a 4G customer, who stayed on one payment plan throughout 2 1/2 years - same rate - never went over 4G),

Asked Steve what is going on with my account, Sprint suspends my service, Says OH you went over your credit limit - they issued 300.00 but they allowed 356.00 for overpayment mind you. Steven from Sprint's Technical Support said seen my account, from his end only shows 3G in usage (ah, the same amount I did for 2 1/2 years, with the payment receipts from former company to prove this), When I tell Steven, then why does it show 8G on my end with numerous error messages all over the place, and what do the error msgs numbers mean, he says Emergency just hit, Sprint, not personal, says I will call you back,

3 hours later NO call, today call Sprint AGAIN, this time around get what Sprint calls an Incident No. Which Steven, didn't get me, due to Sprint's emergency last night. But Get this - when I called back today, 01/31 got trasnferred to Hector,
Technical Support, describe everything happened last night, he looks from his end, Guess what folks, he says Oh you have 8G's of usage now, (now the kicker, remember Sprint said I went over, my credit limit to this bogus G's used scam, well guess what, they then turned around, while SPRINT themselves, turned my system off - or my access, then increased my 3g's to 5'g's - from day before, I'm so angry, Hector said he would put his supervisor Frank, technical support still mind you, Guess what Frank says? By the time I spoke from hector 15 minutes to transfer of his supervisor - frank says I used 12 g's now,

Can someone please tell me, how within one phone call, while your blocked access to your own account mind you, how a person can raise from 3G's to 8G's in 12 hours, then raise from 8G's to 12G's within a phone call, wait I'm not done, here's another kicker, Frank Says Oh but we sent you a TEXT msg January 25th about overage, like a cell phone, People in US - I bought a home based phone set up that plugs into a jack, meaning regular phone, no thrills, not a cell phone, that can receive a text message, why because a regular phone plugged to a wall, doesn't have regular texting capability. RIPOFFS, THIEVES, LIARS - STAY AWAY from their airtime cards, unless you want to deal with this too. God Bless All and SPRINT - see your butt in COURT!!!


Offender: Sprint

Country: USA   State: Nationwide
Address: Overland Park, KS
Site:

Category: Shops, Products, Services

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