I work for a REPUTABLE company, here in the valley, and we have been received numerous complaints about another local company called Al-Tech.in fact, we received TWO new customers yesterday, both whom had been taken by Al-Tech. One had forked out over $2,000 in supposed repairs, and the other got scared when the technician came down off her roof, showed her a "picture" on his phone of what was supposed to be her unit (it wasn't) and told her she needed $1,500 in repairs.
They charge a lot less for an annual maintenance than most REPUTABLE companies, but they certainly make up for their loss in "repairs". I work in the customer service department and a few months ago, we had a warranty customer that had been solicited by Al-Tech for maintenance. She is an elderly woman out in Scottsdale, husband deceased and she's all on her own now. The technician gave her a list that stated we had sold her a used unit, the motors were burned up, her electrical connections were fried, along with several other things. Now, we manufacture our units here, locally, and we most certainly do not install USED equipment. We often have old timers looking for refurbished motors and units; we have our waste disposed up by our recovery company. Therefore, there are no used units in our facility and Al-Tech LIED to this poor woman. She was hysterical when she called us, and could barely remember her own address. We sent someone out, at no charge, and found NOTHING WRONG with her unit. That has been the case with EVERY Al-Tech "service call" we have follwed up on this summer.
A word to the wise, DO NOT USE THIS COMPANY!!! When you have an HVAC company cold-calling you for maintenance, nine times out of ten they are either fly-by-night or simply out to rip you off! Purchasing regular maintenance on your heatinga nd air conditioning system IS recommended, but please, make sure you contact a reputable company! You may check on Arizona HVAC contractors by visiting the Arizona Registrar of Contractor's website at: http://www.rc. State. Az.Us / You can also call the Arizona Heat Pump Council for a referral to a reputable contractor. They are a state run agency that maintains the highest standards for the contractors they refer business to. Their phone number is (602) 248-7767. Please, don't think you're going to save money by paying for CHEAP maintenance! In the end, you're only going to be taken for a ride!!!
*Note: we have been informed that Al-Tech has a mile long list of complaints filed against them with the registrar as of 06/16/04. IF YOU HAVE BEEN RIPPED OFF, FILE A COMPLAINT!!! The registrar maintains a fund to help customers that have been ripped off, recoupe atleast some of what they paid.
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