I had heard that sprint had terrible billing practices but i did not believe until i experienced it for myself. I work for a large company and sprint gives us a very good discount on our bill, so i decided to check them out, even after i was warned by a fellow employee not to do so.
I signed up, received a free phone and was taken care of very nicely by one of their reps, my problem is not the customer service its the stupid billing system.
I was supposed to receive a 25% discount and when it was all said and done my bill was to be 41.25 per month with some 2 mth free perks (web access) well, when i received my first bill it was for 122.00, i said to myself ok, i all need to do is call sprint and have them correct this.
Thats not the way it works, the rep went on to explain to me that they bill 2 months in advance and that i should have been told this, ok i wasn't told this and its not in the contract i received (for you people that say READ YOUR CONTRACT)
And my 25% disc was not on their, she proceeded to give me this cock and bull story about unable to apply the discount and all this other crap. So after paying the 122.00, which i am not happy about, i get to speak to a very nasty supervisor (at mey request)
The supervisor goes on to tell me that they had a problem with billing and my discount was not applied due to an error on their part and it would be reflected on my next bill. I then said to her, okay then i will be receiving a 50% discount next month right?
She says NO! You will receive 25%.. I said what about the percentage that was supposed to be taken off this month, she said its not happening... I said what kind of S#% is this!
I have had sprint service for 5 months and every month there is something wrong with my bill and i all i ever hear is it will be corrected on your next bill, if they bill you in advance why the hell can't it be corrected on my current bill. Sprint billing system sucks and i don't care what anyone says.
0 comments