I received a letter in the mail promising me upwards of $5,000.00 in credit to use exclusively with their catalog. It was agreed that I would pay the $199.99 processing fee via an ach transaction from my checking account. After the funds were received by this company, I was told to expect my catalog in 7-10 business days. When I did not, I called back and was told that the catalog was still there but they could put in a 'rush' delivery request. I was told that I would recive the catalog within 3-4 business days. Once I did not, I called and called and called and called. The phone mostly automatically disconnects you or you have to wait appx. 30 min. To talk with a representative.
The initial letter offered a protection program ($99.00) and a sort of 'deluxe' protection plan ($199.99) The letter asks that if you do not notify them in writing to say otherwise, they would send the amount thru for the lesser of the two amounts to your checking account. I mailed a letter stating that I was not interested in protection. I called to confirm that they received the letter and they said they did.
Today, while banking online, I noticed an ach transaction for $99.00!!! This transaction was not authorized. I have filed a claim with my bank as well as Better Business Burea (they already have an extensive history with bbb) A word to the wise, check with BBB first
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