On December 8 I called to place an order for a sign that I stated to the sales dept would be for a Christmas present. I asked BEFORE placing the order if this would be possible to receive for Christmas and was assured that if I ordered that day that I would indeed have it for Christmas. I ordered the sign and then followed up a week later by phone (repeated calls before I actually spoke with a live person)
Was told that they had quite a backlog at that point due to Christmas orders but that they were working on it. Followed up the week of Christmas because it became apparent that I would not have my sign. Was told 2 days before Christmas that I would not have the sign, but that it would ship by New Year. I'm now wondering what New Year - 2020?? Followed up on 1/12 as I still haven't received the sign. My credit card was charged on December 8th and I questioned how they could possibly think of charging my credit card when they have no idea when they will ship the sign.
At Christmas I was told it was already in manufacturing - which would lead one to believe that it was actually being made at that time. Not so. Latest contact with them tells me that I should have it another 3 weeks. Mind you that I was promised to have it originally withing 2 weeks. Have contacted my credit card company to dispute charges. Total Scam - Please find someone else local to make your signs. All other claims filed here are completely TRUE - Total Rip-off!!!
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