Complaint / review text:
I ordered an item, AN EXPENSIVE ITEM at that ($650.00, so you'd assume they'd care to keep a customer who is interested in big ticket items) on Dec 28th. It said it would be received (usually same day or next) and shipped on that day. I had received confirmation that the order had been received but on Jan 3 I followed up becuase there was no record that it had been sent. After waiting on hold for 20 minutes, I was put in touch w a customer service representative that said they were waiting on a plaque and it had arrived that day and should be sent the next day. When I still hadn't heard about shipping, I followed up on Jan 9. I called twice, was put on hold for 30 minutes before it hung up on me both times. I then called back the third time and chose the option that I was PURCHASING an item and my call was answered immediately. When I asked about my item, they said they were waiting on tracking down pictures but it would be sent the next day. I said I'd been told this, and told him about my issues w getting in contact (ie. Dropped calls, not getting an answer). I was given his personal line and told he would inform me if the shipment did not go through. The next day I followed up w an online representative (since the line he gave me was constantly busy) and they said it would be shipped that day but they did not have a tracking # as of yet, but I would be notified. While I still haven't received my confirmation of shipping today (or yesterday, obviously) I again tried the direct number I was given (still busy) and tried an online service representative again. Again, I was told that it would be shipped today. When I told them I've been told that a few times, they said they would look into the warehouse, which ended up being closed. I've been told that I will be contacted to see if it has been shipped today later, and will be waiting on that. All I can say is that it is beyond frustrating to be told the same thing every day and it is almost impossible to get in contact with them or to find out what is going on with my product. Not one promise to follow up with information (shipped or not) so I can stay in the loop on my expensive purchase (a gift) has been made, and I've had to track them down in each instance. Since I still have yet to receive the product to even assess if it is quality, or worth any of this tireless hounding to simply KNOW where it is, I can't even attest to their product, but needless to say, for now I say be VERY, VERY WARY of this site.