I bought an EVO 4G in April of after being told that it was the best phone on the market with my carrier of 6 years.in August I had it replaced since it would just randomly ring for 5 hours at a time until the battery died. I received my refurbished phone about a week later, and it worked until Mid October, when it wouldn't charge the battery. I replaced the Power cord, tried hooking it up to my computer, the car lighter, etc. It would say it had a full charge and 5 minutes later, it was telling me it was dead. I took it into the store and got another replacement phone. It took another week to get it. I had this phone until December 9 when the internet and text stopped working. I took it to the store, and they tried to "fix" the problem, but suddenly realized that it wasn't going to be fixed. So they told me that they would have to order another one, and that could take a while since HTC Doesn't make the EVO 4G anymore, and the provider stopped carrying it on the shelves. The service tech stated it would probably take 10 business days. I was told that they would call me when the phone comes in. The phone came in on December 23. I received no phone call, no notification from my provider that it was in. Still under the impression that it might take a while because it might be a hard to find item, I waited until January 7. I called my provider and was told that the phone had been in the store for 2 weeks. I was livid, but happy that this situation was finally over, (or so I thought). I went in picked up the phone and waited for 20 minutes while they transferred the sim card and activated the new phone. I got out to my car, turned on the phone, and realized I had no contacts, no email, and the phone wasn't set up. Well this being my 4th phone, I have became a pro at setting the darn thing up. I set it up and went to send a text. The text wasn't delivered, but an error code of 34 was replied to me. I thought well if I go home maybe I can get it to work there (better service). How wrong I was. I tried to resend the text and got the same error code of 34. I spent two hours on the phone with Tech Support, who tried everything that they could, and still nothing. Not even phone service anymore. They told me to take it to a corporate store, and have them exchange it or upgrade it with whatever phone I wanted and they would file the claim, and take the money from the insurance claim and apply it to my account for my new phone and bill the phone to my account. I said ok, and like a good leming I did exactly as they said. I went to the store gave them my eticket number and they said that the Tech Support people don't know how to fix anything, always take it to the store blah blah blah. The store couldn't get it fixed, nor would they replace it with a phone of my choice, without me paying for a complete new one in cash. So I have a 3 lb paperweight on my Hip until Monday when a friend of mine from AT & T got it to use phone only. OF course my provider doesn't want me to leave them and take my $3600 per year with me, but they aren't going to do anything to keep me or my money either. So on to Priority response another 4 hours on the phone, and still getting no where except the royal run around and more lies. This time all they can offer me for this phone is $90 at 636 pm. However at 726 pm it is $85, but at 736 pm it was back to $90. Well back pedal further and let me take another one for the team. So now I have Ashley on the phone, who has hung up on me before and now is telling me that they close in 10 minutes and there isn't any way I am going to get this resolved. What customer service this is.
0 comments