Hi, i had went to this hair salon named encore hair. I needed to get a perm so i set up an appointment and they were very nice. I went to a girl named Michelle and she help me. She asked me what i wanted so she got started after she put my rollers on i caught her looking at the directions on how to do a perm. First i thought these people were professionals NOT! Then she put the solution on and the perm did not even come ou. T it was flat so she told me to set up another appointment. So i gave her a chance but they told me i needed to pay for it no matter if it came out or not so i did do to the fact that i set up another appointment.
So the next appointment came and the said Michelle was not there yet so i waited 10min. Then they called here and said she was in traffic so i said that's fine i will only wait ten more min. Then machille called back and said i have no appointments today and the front desk told me what she said and i was kind of mad so i told her my name to see if she remembered me. And she said no ooo i was upset i wanted my money back they said no. So i spoke with the manager and she was so snob e and i explained to her what happend and she did not even want to heir me out and she said this " You are no longer a customer here at encore hair you payed and you will never get your money back" click. Know i am trying to warn people every were what happen to me so it want happen to YOU. I hope this helps
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