In early May of I called Wirefly.com, hoping to get a AT&T cellular phone service. The operator took all of my information, including my credit card (to pay for the cost of the phone). A day later, I was informed by e-mail that I could get the AT&T phone, but that I would be required to authorize a 400 dollar deposit! I declined the offer, and cancelled my account with wirefly. Shortly thereafter, I got several emails from Wirefly, informing me that I had be approved for a Liberty Wireless cellular phone, and that I just had to contact Wirefly to approve the account. I deleted each of these emails, and even blocked them.
On June 6. Around a month after my original run-in with Wirefly, I received an email, informing me that I had been approved for a Liberty Wireless phone plan, and the phone was on it's way. Nervously, I checked my checking account, to find a charge to Liberty Wireless in the amount of 72 dollars. I immediately called the Wirefly customer service center. Predictably, the customer service reps were Indian. I explained the situation, and was, in my view, very calm. However, the woman denied that I had ever cancelled. I informed her that, prior to calling her, I had called the check the status of my order, and had found that it had been cancelled. She said that "well, that's just what it is going to do." I began to make those growling sounds that one makes when one senses that one is about to take it in the shorts.
I changed tactics. I pointed out that I had never, ever authorized Wirefly to establish an account with Liberty Wireless on my behalf. The woman responded (I am not making this up) that they had shipped the phone "because we could not contact you." I began to reach that particular level of rage, wherein one can only sputter obscenities at the woman, and began to fantasize that the dot on her forehead was the entry point of a small, copper-sheathed object, traveling at about 600 feet per second.
Finally, I was transferred to a supervisor. The supervisor agreed that I should get a refund, and that I could get it "as soon as (I) return the phone that we mailed..." I couldn't believe my ears. Wirefly had mailed me a phone, debited my account without my expressed authorization, and now was holding my money hostage against the return of the unwanted phone?!? I assured the woman that I had no interest in the phone, and would refuse to accept it, or return it immediately. She then said that she would "consult with Liberty wireless" about getting me my money back! She was demanding the return of the phone, when she couldn't even guarentee the return of my money!
The bottom line is this: DO NOT VISIT THE WIREFLY SITE! Do not speak to them, and certainly do not give them your credit card number! They are ripoff artists!
Gavin
Dearborn, Michigan
U.S.A.
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