After 10 or more years of customer loyalty & 3 different locations of service, I had to cancel my service with ADT, due to mine & my husband's loss of jobs. I caledl in Sept. To cancel the service & was offer 4 Free Months of service (to see if our situation changed). Received a monthly bill in Oct. With credit balance. Called in Nov. To verify cancellation (I was told to call in Sept.) & received a letter in Nov. Stating that my cancelation would be effective 30 days later. Received a bill in Nov. With a credit balance. Received a bill Dec. 12 for the full yearly balance due. Dec. 14 I received a letter from a Collection Company! Called ADT 12/22 & was told a Supervisior would call back. I called back this morning (12/27) & was told that I would have to pay for the Free 4 Months@#$%^%$#@! I was told that the Collection Agency had not & would not report to my Credit Report until I receive a final bill. @#$%^%$#!! Everyone knows that ADT charges to highest monthly monitoring fee out there, but I stayed with them. I will NOT use they again!
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