Verizon messed up my bill 4 months out of 12. I paid in full each time I received the bill, but called to discuss and expected a correction the next month.
Each time I called, the land line department blamed it on the wireless department, and vice versa. More than once, they 3-wayed me with both departments.
Thought it was straightened out, then out of the blue, I get a bill stating almost $200 due immediately or they would cancel service. When I called about that, knowing I had paid all they asked, they said they had credited me uncorrected about 5 months earlier and now they wanted their money back.
I cancelled all services with them and went to Comcast. Began paying the due bill in payments, then someone who identified herself as from Verizon called about the balance, told her making payments. She said as long as payments were being made, it was ok.
Next thing I know, I was turned over to a collection agency and now have a "paid under collection" status on my otherwise perfect credit report. Verizon refuses to correct the credit report saying it wasn't their error.??? It was numerous repeated errors from their company that started the whole mess to begin with!!!
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