To consumers: save yourself from being defrauded, web search Bulkfoods.com reviews, or the numerous complaints the BBB has on file.
The problems with my order, mirror those of countless other consumers, and are listed below:
To Bulkfoods.com:
I placed an order for $102.14 on 05/26 with Bulkfoods.com. Just hours later, upon receipt of an email that it had been assigned #Confirmation Number: 480411, and was ready to ship, I realized that the SHIP TO data they were using was incorrect (see detailed data below). I immediately called Bulkfoods to request that they correct the information before the order shipped, speaking with David who refused to help in any way because "we are going home for the day. We're closing" Though I stridently begged that he intercept the order before it shipped he would not help, but said they would fix it the next day. I then called UPS (spoke to Alice) to ask that they permit me to place the request to intercept, but they could not since, technically I am not the one who placed the order with them: Bulkfoods.com did. Next I emailed Bulkfoods.com a detailed description identifying the problem, and the needed resolution. The next day Bulkfoods.com responded via email saying that they were not going to rectify the problem, would ship to the address I had indicated, which is not true (see below), and that they would charge me to make any changes. I told them to cancel the order and refund my money which they have refused to do.
The problem that had arisen was easily identifiable, and correctable, but the representatives of Bulkfoods.com were callous, unreceptive, and unwilling to hear or to help, though intervention on their part would have quickly resolved what is now a significant matter— one in which I the consumer, and their would be customer, have been slighted and am being ask to bear the burden for multiple negligences on the part of Bulkfoods.com.
I want the order cancelled and all monies paid refunded.
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