Late & Complicated Order Processing
Terrible Customer Service
No response to complaints.
No confirmation of cancellation.
No notification of order delays.
Multiple contacts to obtain the same information.
The long of it:
I placed an order late Tuesday and was told most are shipped same day if the order is placed by 3pm - so I planned delivery based on the order being shipped Wednesday.
On Thursday I realized my order wasn't shipped and I was never contacted that there would be a delay so i phoned.
My credit card was being held for approval for possibly a week - fine, but you should notify if the order will be held up for a week.
So i changed credit cards and then they said they couldn't ship it Thurs because UPS had already left but promised to ship Friday.
I realized that International Shipping would be better than having it shipped to my mom's and then her ship to me since it was already a few days late so requested that.
They replied with the shipping fees and letting me know that customs/duties were up to me and asking if that was okay. I replied it was and please send my order.
I find on Friday after it's too late to ship a THIRD email asking me to once AGAIN verify the International Shipping rules. It's a long weekend so now my order will be a WEEK later than I needed it to be shipped.
I couldn't believe they didn't send me all the things needed to confirm the shipping in one email ESPECIALLY since i told them time is of the essence and let them know this and to cancel my order.
I received no response to my complaint or cancellation until i emailed again inquiring if they received either to which they simply said "yes, your order was canceled." Obviously they don't value their customers time or opinions.
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