I cannot remember a company that I have had a worse experience with than "MY ALARM CENTER". I live in Atlanta and had a 7 year relationship with Willlett Wiring. I get a notice from Willett Wirting that the billing for my alarm service was transferred to MY ALARM CENTER. After a equipment malfunction could not be remedied without a significant bill from MY ALARM CENTER, I called to cancel and of course get the whole run around about being under a service agreement with MY ALARM CENTER. I was never informed that these guys bought the business from Willett Wiring, only told that MY ALARM CENTER was taking over the billing.
These guys are the worst people to deal with over the phone — you get bounced from billing to "resolution" back to billing. They can't ever find information you have faxed or mailed to them. Supervisors never call you back. I have been trying to resolve this since May and it is now December — still unresolved. I suggest NEVER using these people.
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