I tried availing the Magic Jack Plus free trial a couple of hours ago, I basically filled out their application (2 steps). First I indicated my information (name & address), once done you'll be directed to a page where you will choose to provide your debit or credit information. I provided my credit information thinking that it will be used to ensure that they will bill me once I don't discontinue my trial and continue using my account after 30 days (which was also indicated in their website).
What happened here is that after clicking submit, there was an error posted in the field beside the card number, I thought it was an honest mistake that I wasn't able to input my card number correctly so I tried again, it still didn't work and had the same error. I then switched to using my debit card since maybe my credit card wasn't working due to technical issues. When I clicked submit order using my debit it still didn't work, now I was kind of concerned so I checked my online statement and just like magic, I have 2 pending bills posted in my credit card from magic jack and 2 debit transactions also from magic jack amounting to $81.64 each. I tried contacting the support desk and the person said to me that they don't have it in their records so I would have to contact them again in a couple of hours. The good thing here is that the person provided a ticket number that I can refer to when I follow it up.
This is such an inconvenience, I'll be in the process of disputing those transactions with my bank just to make sure, and I'll be in the process of cancelling my order with Magic Jack once they get a view of it in their system. The misleading part here is that they're offering a free trial, yet I was already billed even if I didn't get any web confirmation that my trial request was successful. Very poor web interface and hopefully this was caused only by a bug in the system and that I can get my money back. Again, why am I being billed on a free trial. Total ripoff!
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