Complaint / Review
CVMSINC (Central Valley Mortgage Services)
My contact is: Property Preservation Company - not paying for work done

Aug 16, 6:46pm PDT — received order to re-key a property but the order was very unclear about what was all needed, so I sent email to ask a few questions.

Aug 17, 10:20am PDT - received an email back. I returned email asking if they wanted cleaning done or just keying done. At 9:03am PDT — note said I was supposed to get a phone call from another person. At 11:18am PDT I sent note back to my rep saying that I just can't wait around all day for a phone call - apparently this person went to lunch and I'm waiting around

1:00pm pdt - I'm still waiting! Then he says we're supposed to call into a service center while at the property to tell them the property condition

3:48pm PDT - My partner went to the property to be met by a very angry property manager who said we weren't doing any work - this is a historical property and all the door locks have to be the same. So, he took a pix of the outside of the bldg. And I sent to CVMS as instructed.

August 22, 5:00pm PDT — message back asking if I've spoken with the Property Rep about this situation

All this time spent on 1 order — so I invoiced for a trip charge and a fee for my time

Sept. 19: I get this note saying that without a pix they won't pay me!

Sept 25 I responded back about what happened at the location and that I had submitted a pix of the front of the bldg. For proof that we were there

Oct. 13 — I get an email asking me to call the office - this Rep said that the bosses won't pay unless we have a photo submitted — I explained again that the pix was loaded and that the job was done I deleted the picture from my files. He says that they weren't real receptive to pay for my time — but would pay for a $50 trip fee so I agreed and re-submitted the invoice so I would take a hit on the work fee.

Nov 18 - I'm still waiting for payment. The rep sends me back another email saying they still won't pay without a picture. Well, enough is enough! This is 4 months of work on this project and no pay. I am not going to stoop to them and go out on my time again and take another picture.