I bought a Escort radar paying almost $2000 with BWG 4 year warranty and custom installation with CarToys, Houston, TX. During the time of purchasing no one told me about anything on restrictions of coverage until finally, I have to experience a Horrowing experience myself. This item got installed and the receiver is placed under the hood of the car. It started giving error messages and thats when I contacted BWG. Here is what I went through during the course of the month. Around last week of October, I called BWG and a guy by name Tim answered and said they will process this claim.
After waiting for 1 day, I called again and this time a Carol picked up saying they are working on it. So on a daily / every 2 days, I contacted several of them called Tim (again), Audrey (escalated to Supervisor Ron), then again Jenny (esc to supervisor Juan) and then Audrey. All this for them to say as to where I can go to have the Radar unit uninstalled and shipped to Escort. Then someone by name Wendy called by answering system and told me to go ahead and get the unit uninstalled and sent to Escort.in confirmation to that, I spoke to Natalie and told her that to uninstall / reinstall the unit, it would cost me $300 repairs paid to Escort. She said go ahead. So finally, I paid $375 to get this unit installed back in my car. I faxed all the receipts / repair / postal charges to BWG on Friday 11/18.
On Monday, I got a call saying they are denying the repairs as the receiver as per escort says "removed water". These people are all well trained and wont let the customer speak at all. They keep talking continously none of which makes any sense. While selling the BWG warranty the product installer / seller never told me that it doesn't cover this or that. Obviously, this unit sits under the hood and no one can reach it easily. A professional installer takes about 3 hours to get to it and remove or put it back. So as per BWG, I drove this car in a pool of water or River and damaged the unit myself. I have read a lot of ugly reviews on them and all of them say only one thing. Claim denied conveniently. As one can see, I had to speak to 8 or 9 people to get to Claims and it takes 10 minutes for them to say universally understandable BWG standard words "Denied" stamp in Red. These people are all Con Artists and making some quick bugs. I am going to report to Insurance commissioners as well as done by some of the guys did whose claims were denied by BWG. They are a shame on the planet. Ripping off people in the name of Warranty coverage. Basically, they have a clear strategy in delaying upto the point of Claims and then declaring suddenly that the claim is denied. These people are professional Con Artists.
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