Beware of Norvergence if they contact you. I worked for Norvergence as a Screening Manager and have first hand knowledge of their strategies.
Since I resigned from the company I have received over a dozen calls (repeatedly) from upset customers. They were complaining about early, inaccurate billing, circuits not installed, MATRIX boxes not operational, cell phones not received and not getting satisfaction with Customer Service in Newark, NJ.
I will not personally attack Norvergence in this forum because there is already plenty of that here and all over the web. However, I will advise anyone considering doing business with them to proceed with caution and perform extreme due diligence before you sign a delivery and acceptance letter. Listen carefully about their claims to save you money.
Remember that no matter WHO you talk with regarding telecom services, there will ALWAYS be mandatory government surcharges and taxes applied to the monthly invoce. Often times these surcharges and taxes will eat up MUCH of the margin they quote you, leaving your savings truly nominal.
The bottom line is that based on the number of calls I have received from upset customers since I left and the fact that they have not gotten anywhere with Norvergence, I could not and would not advocate them to anyone. I am glad I do not work for them any longer and really regret taking the position in the first place.
As a business owner, remember what it took to get you where you are today. Maybe your current services are not such a bad deal in the long run.
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