We signed up for Cingular service back in 10/19. When we originally signed up for service it was in Lubbock. The Family Talk plan we have shows that we are covered for anywhere in the panhandle of Texas down to Dallas. We called and verified that service would be active for us here in Amherst, TX and they said shouldn't be a problem because we are in this Statewide plan.
Now that we're moved in and settled, we noticed that our service hardly ever works. We don't receive incoming calls and it is a rare thing indeed for us to get notices of Voicemail calls left. We have to turn off and on our phones daily, sometimes hourly, in order to get a signal.
We talked with someone in customer service that said this is because we don't have a tower out here!?? So that's why it never works. We can't get a discount on our bill because we were in Lubbock when we signed up for the plan that it's not their problem if service doesn't work, even though it shows this area to be part of our calling plan!!!
Her analogy was if it doesn't work in the basement, then you need to go upstairs to work.in other words, you can always use it in Lubbock (drive time 1 hour) when you come here, but we can't do anything about it not working in Amherst.
So ok, I can't break my contract without paying 150.00 in termination fees per phone, so I decided to downgrade my plan so I could just use it in the evenings and my daughter could use one for emergencies.
Now when we signed our contract, we signed up for Family Talk at 9.99 per additional line and 7 to 7 plan for 2 lines at the 39.99 per month special. The lady I spoke to told us that since the promotion has now EXPIRED, even though our contract STATES we get a 9.99 per phone family talk plan that we are no longer eligible for that if we change our rate plan!!!
So we are basically stuck with a contract for service we can't use without being penalized, stuck with a calling plan we can't downgrade (that we can't use) without being heavily charged, and obligated to pay a bill for services that are useless to us!!! Please tell me that either these ladies I have spoken to are incorrect, that we have some protection to us in our contract as the consumer, or that we have some way of breaking our contract legally because our service doesn't work without being fined severely.
I would sure appreciate your help in this
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