We are extremely dissatisfied with the treatment given us by the owner of Mattress Depot USA. He refused to take responsibility for serious damage to our brand new 2-week-old bedroom carpet which was caused by the carelessness and recklessness of his delivery personnel. When our mattress was delivered, I saw that the two delivery men were leaving dark brown marks on our brand new $1500 bedroom carpet and hallway. I tried to stop the men to determine the source of the marks but they refused to stop and continued unpacking the mattress, putting it in place and removing the old one.
I watched as more stains appeared rapidly until when they had left a trail of more than two dozen stains on our brand new 2-week old carpet. The manager of the Northgate store referred the documentation of damage and our request to the owner of the company, David Smith. [You can see pictures of some of the stains, which have been posted.
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