I know that the first obligation of a company is make money for the investors or stock holders, but there comes a time when greed will become the downfall of such companies.
When Time-Warner became brighthouse in name, the first thing that happened was we lost three channels. Upon calling the company and asking why the channels disappeared, I was told that they were going to digital transmission. And, if I wanted those channels back, I would have to get the digital services (you know, a new box and new remote). The bad thing was that the price will go up.
Thus, I got less service for the same price I had paid in the past. I asked for an adjustment to my bill, as I was getting less service. No way! Not company policy, we can't do that, I'm not authorized, ETC. (the standard rip-you-off tactics).
Now, we get a further increase in our monthly bill. I goes up from $89.52 to $121.89. And get this, two days ago (in the mail) I get a letter from them stating that I will now loose HBO and ShowTime as they are going digital.
They also placed two telephone solicitations just today, for me to save money by going to digital. Oh, by the way we would get more HBO Channels and More Showtime Channels when we switch to digital. That justifies them with another price increase. I mean somebody has to pay for all that new equipment.
Where is this going? Well, imagine that couple of 100 thousand households see the same issues.
By saying a couple of 100 thousand customers, I speak very, very conservatively. $32.37 x 200,000 per month is only an additional $77.6 million increase per year. I'm sure they supply a lot more families than 200k. Sounds like the gasoline companies.
All I want is to have reasonable service, without the strong arm tactics of trying to switch me to digital by making believe that I get more service for less money.
I think this one belongs in a class action suit, as almost everyone is being hit with this scam.
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